Are you one of those who quite often share their smartphones with friends and family members? Well, then in this case, it is important to protect your privacy. Though there are many apps that will help you to hide your photos, Snapchat has introduced its very own “My Eyes Only” feature in Snapchat itself. But, many users are complaining about Snapchat My Eyes Only not working. If you are one among them, then you have landed on the right post. Here is how to fix Snapchat My Eyes Only Not Working Error.
On Snapchat, the My Eyes Only section is the area where all your private snaps and memories will be saved and you can even get access to them when you use the passcode. You can change the passcode whenever you want to but if you forget your passcode and try to reset it, you may lose your data. So if you are facing Snapchat My Eyes Only not working, then you have come to the right place.
Here, we will discuss how to fix the My Eyes Only not working issue that many Snapchat users are facing. We have mentioned a few ways by which you can try to solve the issue.
These fixes are really easy so you can try them out and see whether your issue gets resolved or not.
What Is My Eyes Only In Snapchat?
Before we jump to discuss the methods on how to fix Snapchat My Eyes Only not working, let’s discuss what is My Eyes Only?
Snapchat has introduced a new feature that is My Eyes Only to make sure that your privacy is protected. You can add a passcode to the snaps and the stories that you want to keep private and don’t want others to see.
When you keep your photos and videos in the My Eyes Only folder then, you will be the only one who can see the content in that folder. The passcode you add in the My Eyes Only folder will be an extra one other than the ones that you use to log in to your Snapchat account.
You need to know that even when you reset your passcode for My Eyes Only then all the earlier saved files will get deleted. You can say that this is Snapchat’s way to protect your private files from any intruders who may try to reset your My Eyes Only passcode.
How To Set Up My Eyes Only On Snapchat?
If you want to know how to setup My Eyes Only on Snapchat then here are a few steps that you need to follow:
- Open your Snapchat app.
- Now click on the memories option. When you see the memories page just switch to the My Eyes Only section.
- If you are using the My Eyes Only feature for the first time, then, you need to click on the blue Set Up option. In this process, you need to set a 4-digit passcode. You can even choose to use a paraphrase as well.
- Now confirm the passcode that you have entered and enable the check box that appears. Then click on the Continue button.
- Now, your My Eyes Only has been enabled in Snapchat.
How To Fix Snapchat My Eyes Only Not Working?
There are many reasons why your Snapchat My Eyes Only are not working.
But, one of the very obvious reasons as to why My Eyes Only is not working is because you forgot your passcode. If this is the case, then you have to get in touch with the Snapchat team to solve this issue because it is highly protected. You can even try to check for any updates because it will get away with the bugs from your last update. If your Snapchat apps have bugs then they will not work properly.
So if you have forgotten your My Eyes Only passcode then here’s what you can do.
1. Never Forget Your Passcode
The most basic way on how to fix Snapchat My Eyes Only Not Working Error is by remembering the password. We are not kidding!
It is possible that you might forget your passcode. But if you do forget your passcode, then you will lose all your memories as well as snaps that you have saved in your My Eyes Only section. Even if you try to reset the passcode then all your data will be lost and you will not be able to recover them. But if you try to change your passcode then nothing will get affected.
On Snapchat, if you click on the forget passcode button, then you will retrieve your passcode but you will lose all your saved memories. Once you lose your data then Snapchat will not be able to solve your problems and help you to retrieve your data.
2. Contact Snapchat Team For A Passcode
Now that you have forgotten your Snapchat My Eyes Only passcode then, it is better that you contact the Snapchat team about this issue. Because if you try to reset the passcode then you will lose all your data. To get assistance from the Snapchat team you need to follow these things:
- Visit the Snapchat support page.
- From the category, select the option Passcode and then click on the continue option.
- In the form, you need to give in the details of your account which includes your username, mobile, etc. Explain the issue that you are facing about forgetting the passcode and wanting to recover the passcode without getting your data deleted.
- The Snapchat team will contact you over email if anything is possible telling you what you need to do next.
3. Changing The My Eyes Only Passcode
There are ways by which you can change your passcode and not lose any memories from the My Eyes Only section.
- Click on the My Eyes Only option.
- You will get two choices, either to change your passcode or forget the passcode. To change your passcode, You need to choose the change passcode option.
- To change the passcode, you need to add the previous passcode.
- But, if you forget your old passcode then, you will be left with just one choice and that is to reset your passcode.
- If you remember your old passcode then you will get a new screen that will ask you about the old passcode that you used previously.
- Now you will get an option to create the new passcode and when you enter the old one your My Eyes Only account will be recovered.
So these are a few ways by which you can solve the Snapchat My Eyes Only not working. These are a few fixes that you can try. But remember when you try to retrieve My Eyes Only in Snapchat, you will lose all your data.
Frequently Asked Questions
Q. How To Add Snaps To My Eyes Only?
If you want to add snaps to My Eyes Only then here are a few things that you need to follow:
- Swipe up the camera screen and then go to Memories.
- Click on the checkmark which you will find at the top of your screen.
- Choose the snaps and the stories that you want to add in My Eyes Only.
- Click on the lock icon.
- Select the move option, and you are done.
Q. Why Can’t You Add Pictures To My Eyes Only?
There are many reasons why you face this issue. First, you need to check your internet connection to make sure that everything is running fine. Next, make sure that you have set up My Eyes Only before you try to add your snaps and stories to this folder. You need to set the passcode before you get to see the option. Then you have to add at least one snap or story in the memories or you can share your content from your phone’s camera as well.