How To Contact Facebook Support For Marketplace?

Did you have issues while buying or selling via Facebook Marketplace? Are you looking for ways to contact Facebook Support for Marketplace? Worry no more. We present to you a complete guide on how to contact Facebook Support for Marketplace.

Facebook Marketplace users, both buyers, and sellers face issues with Marketplace orders on a regular basis. Issues regarding unresponsive sellers, fraudulent claims, and payment issues happen on a regular basis. Users have taken to various social platforms, voicing their concerns, and looking for ways to contact Facebook Support for Marketplace.

Users who have issues with accessing Facebook Marketplace need help with using Marketplace or report a seller or a buyer on Marketplace can all get help from the Facebook Help Centre. You can contact Facebook Support for Marketplace to get the necessary guidelines to solve your issues.

To get a detailed report on how to contact Facebook Support for Marketplace, follow the instructions given in this article below. So, let’s get started!

How To Contact Facebook Support For Marketplace?

Facebook is one of the largest online platforms in the world with over 2.9 billion active users. To promote peer-to-peer online selling, Facebook launched the Facebook Marketplace on October 3, 2013 as an exclusive platform for users to do business. Currently, Facebook Marketplace hosts 800 million monthly active users.

Users of Facebook Marketplace look for ways to contact Facebook Support for Marketplace to learn about using the platform to buy and sell goods, if they have issues with accessing Marketplace, report a seller or a buyer, report a scam, cancel an order, get purchase protection, and many more.

You can follow the instructions given below to contact Facebook Support for Marketplace for facing any issues while using it.

1. Cannot Access Facebook Marketplace

Are you not able to see the Marketplace icon on your Facebook app? You must be looking for ways to contact Facebook Support for Marketplace to get help accessing the Marketplace.

Facebook Marketplace is available for easy access on your Facebook app. Users can just click the Marketplace icon found at the top-center of their Facebook Home Page. However, users have raised complaints of not being able to see the icon and facing difficulties in accessing the Facebook Marketplace.

If you do not see the Marketplace icon on the Facebook app you can press the following link to open Facebook Marketplace. If you still have issues in accessing it, update your Facebook app to the latest available version to check if you can now open it.

2. Report A Seller

Do you have issues with a Marketplace seller? You can contact Facebook Support for Marketplace if the seller has not responded to your order. Users who suspect that the seller has violated the Commerce Policies of the platform can contact Facebook Support for Marketplace to report them, by following the instructions given below.

Step 1 – Open the Facebook app on your device.

Step 2 – Tap to open Facebook Marketplace.

Step 3 – Select the seller on the Marketplace who you wish to report.

Step 4 – Tap on ‘…’ icon.

Step 5 – Tap to Report.

Step 6 – Report for abusive behavior if needed > Continue.

Step 7 – Follow the on-screen prompts to contact Facebook Support for Marketplace to report the seller.

You can also block the seller if you do not want them to contact you via Marketplace.

3. Report A Buyer

Do you have issues with an unruly buyer? Are you looking for ways to contact Facebook Support for Marketplace to report a buyer? Facebook Marketplace is a platform that protects the rights of all sellers. You can report buyers who do not comply with the terms and Commerce Policies set by Facebook Marketplace. You can follow the instructions given below to contact Facebook Support for Marketplace for reporting a buyer.

Step 1 – Open the Facebook app on your device.

Step 2 – Tap on the Marketplace icon at the top center of the page.

Step 3 – Click on the Profile icon.

Step 4 – Tap on Your Listings.

Step 5 – Select the listing of that buyer.

Step 6 – Tap on the messenger sent by the buyer.

Step 7 – Click the ‘…’ icon.

Step 8 – Tap on Report Buyer.

Step 9 – Follow the on-screen prompt and answer all the necessary questions to report the buyer.

You can thus contact Facebook Support for Marketplace to report an unruly buyer.

4. Report A Marketplace Scam

Are you suspicious of being a victim of a Facebook Marketplace Scam? It is always better to be safe than sorry. If you fear that you might be a victim of an online scam, it is essential that you immediately contact Facebook Support for Marketplace to report the scam. You will be guided accordingly to report the scam of sellers, buyer,s or listings.

You can follow the instructions given below to report the scan and contact Facebook Support for Marketplace.

Report A Seller Scam

Facebook Marketplace > Buying > Listing to Report as scam > Name of the seller > ‘…’ > Report Seller > Scam.

Follow the on-screen prompts to enter the necessary details to report the seller scam.

Report A Buyer Scam

Facebook Marketplace > Your Account > Your Listings > Select the listing the buyer purchased > Select a message > ‘…’ icon > Report Buyer > Scam.

Follow the on-screen prompts and enter the necessary details to report the buyer scam.

Report A Listing Scam

Facebook Marketplace > Select the Listing > ‘…’ icon > Report Listing > Scam.

Follow the on-screen prompts to submit your report with Facebook Marketplace. You can thus contact Facebook Support for Marketplace to report suspected scams.

5. Disabled Shipping Listings

Are you not able to see the buy now button on your Facebook Marketplace listings? You might have violated a Commerce Policy set by Marketplace. You will be asked to verify your account identity and your account details. Users who cancel orders frequently will be automatically blocked from offering shipping. Users can appeal this decision by,

Step 1 – Open Marketplace on your device.

Step 2 – Tap on the Profile icon at the top right of the page.

Step 3 – Select Seller Insights.

Step 4 – Tap on Cancellations.

Users will be required to verify their identification. If their ID has not been accepted, they will be blocked from offering shipping. You can follow the steps given below to upload the necessary identification documents.

Step 1 – Open Facebook Marketplace.

Step 2 – Tap on the Profile icon at the top right of the page.

Step 3 – Tap on Pay-outs, under Selling.

Step 4 – Select the option that best suits you.

You can thus contact Facebook Support for Marketplace to enable your shipping listings on the platform.

Wrap Up

Facebook Marketplace is an online selling platform created not for large business organizations but for users to trade. Facebook users who own small business units can make use of Marketplace to reach millions of users from all over the world. However, there is no guarantee as to the authenticity of the buyers and sellers on the platform. To protect the safety of all users, you can now contact Facebook Support for Marketplace to report or block unruly users who disrupt the functioning of the platform.

Frequently Asked Questions