Did you download HBO Max on your Roku TV? Do you face issues with HBO Max on Roku TV? Users have complained that when they start streaming HBO Max on their Roku TV, the app crashes and returns to the home screen within seconds. If you are looking for ways to fix Roku HBO Max not working, we present to you a complete guide to help you through.
HBO Max ranks as one of the most popular online streaming platforms. Powered by Warner Media, HBO Max offers movies, series, documentaries and TV shows to millions of users. If you subscribe to HBO Max, you will access popular content all in high resolution.
HBO Max subscribers who use Roku TV have been complaining about HBO Max not working. Users had complained about buffering or video playback issues and at times downright app crashes.
HBO Max has officially asked users to try to change HBO Max account password and to update HBO Max Channel. You can also try to check the speed of your internet connection, turn off your VPN, restart your Roku, update Roku, clear Roku cache or perform a factory reset to fix Roku HBO Max not working
How To Fix Roku HBO Max Not Working?
Users of Roku HBO Max have taken to Twitter, Roku Support Team, HBO Max technical team and many other social platforms to make online complaints about the apps’ issues. The Roku support team has suggested users to change HBO Max password and to update HBO Max channel.
Fix 1 – Change HBO Max Password
One of the official ways to fix Roku HBO Max not working as suggested by the Roku support team is to change the HBO Max password. You can change your HBO Max account password with the following steps.
Step 1 – Open HBO Max in a web browser.
Step 2 – Click on your Profile on the top-right corner.
Step 3 – Click to select Settings.
Step 4 – Scroll down to Account.
Step 5 – Click on Edit next to your password.
Step 6 – Enter a six-digit verification code that is sent to your email.
Step 7 – Click on continue.
Step 8 – Enter the new password twice, as prompted.
You have now successfully changed your HBO Max password. Try to login to your account on Roku TV and check to fix Roku HBO Max not working.
Fix 2 – Update HBO Max On Roku TV
Roku TV and Roku streaming players have all been designed to ensure that they are running in the latest updated version. Your Roku device will check to see if the updated software is downloaded in the Roku TV every time during the initial setup of the device and even randomly at regular intervals of 24 to 36 hours. The download and installation is done automatically without interrupting your streams.
If you have issues with HBO Max not working on your Roku TV, you can try to update HBO Max to fix Roku HBO Max not working.
Step 1 – Press the Home button on your Roku TV Remote.
Step 2 – Select Streaming Channels > Channel Store.
Step 3 – Scroll down and select HBO Max channel from the list.
Step 4 – Click the OK button on your Remote.
Step 5 – Select the Remove Channel > Click to confirm
Step 6 – Restart Roku TV.
Step 7 – Press the Home Button on your Roku TV Remote, when the TV is turned on again.
Step 8 – Type HBO Max in the search bar.
Step 9 – Click to add the channel.
Now, open HBO Max on your Roku TV and check to fix Roku HBO Max not working.
Fix 3 – Restart Roku TV
One of the easiest ways to fix Roku HBO Max not working, is to restart your Roku TV and router. Just unplug your Roku TV and reconnect it after a while. This is one of the oldest textbook methods that seems to fix issues in most electronic goods. Restarting your device acts as a soft reset and eliminates any network related issues. Check to fix Roku HBO Max not working.
Fix 4 – Update Roku
You might have issues with HBO Max crashing in your Roku TV if the device is not updated to the latest version. You can follow these steps to update your Roku device to fix Roku HBO Max not working.
Step 1 – Turn on your Roku TV.
Step 2 – Press the Home button on your Roku TV Remote.
Step 3 – Select System > System Update.
Step 4 – Check for any recent System updates > Click to update Roku.
Now open HBO Max on your Roku TV to fix Roku HBO Max not working. If you are using an older model of Roku TV, which is Roku 9.3 or older, you will not receive any system updates. In this case, you will have to replace your Roku TV to a newer version that is compatible with HBO Max.
Fix 5 – Check Your Internet Connection
According to HBO Max, you require a minimum download speed of at least 25Mbps to be able to view 4K videos. HBO Max also suggests that you have a Wi Fi speed of 50Mbps or more for you to have the best streaming experience.
To fix Roku HBO Max not working, check the speed of your internet connection. Ensure that your router is working efficiently and confirm that it meets the minimum bandwidth requirement of HBO Max.
Fix 6 – Clear Roku Cache
If you have a lot of data stored in your device, it could result in glitches and crashes while using the app. To stop this from interfering with your apps’ performance and to fix Roku HBO Max not working, try to clear the Roku cache by the following steps.
Step 1 – Select HBO Max channel in your Roku TV home screen.
Step 2 – Click the * in your Roku TV Remote.
Step 3 – Click on Remove Channel.
Step 4 – Reboot Roku TV and restart the system.
Doing this will delete your Roku TV cache and clear HBO Max channel from your device. You can reinstall HBO Max channel again and login to your account and check to fix Roku HBO Max not working.
Fix 7 – Disable VPN
If you use a VPN (Virtual Private Network) that protects you while using the internet, it can give you access to contents that are not available in your country. But VPN might interfere with the performance of your online streaming platforms.
To fix Roku HBO Max not working, turn off your VPN while you are using HBO Max.
Fix 8 – Factory Reset
As a last resort, you can perform a factory reset on your Roku TV to fix Roku HBO Max not working. Like the previous step, you will have to reinstall HBO Max and login again if you decide to factory reset your Roku TV.
Step 1 – Open Settings in your Roku TV,
Step 2 – Click on System > Advanced system settings.
Step 3 – Enter the given code into the box > OK.
You will have to wait for a few minutes for the factory reset to be over. When it is completed reinstall the necessary apps. Check to fix Roku HBO Max not working.
Wrap Up
HBO Max is becoming widely popular and has joined ranks with Netflix and Disney+ Hotstar to become one of the most popular streaming platforms available today. However, they should take recurring complaints from their users very seriously and act rapidly to fix Roku HBO Max not working. Only then will they be able to survive in the highly competitive league of online streaming platforms.
Frequently Asked Question
Q1. Why Is My HBO Max Suddenly Not Working?
HBO Max subscribers who use Roku TV have been complaining about HBO Max not working. Users had complained about buffering or video playback issues and at times downright app crashes. HBO Max has officially asked users to try to change their HBO Max account password and to update HBO Max Channel. You can also try to check the speed of your internet connection, turn off your VPN, restart your Roku, update Roku, clear Roku cache or perform a factory reset to fix Roku HBO Max not working
Q2. How Do You Cancel HBO Max On Roku?
If you want to cancel your HBO Max subscription, you can deactivate your account.
1. Open HBO Max app.
2. Click on your Profile on the top-right corner.
3. Click on Settings
4. Select Subscription > Manage Subscription.
5. Click to Cancel Subscription.
6. Click again to confirm the cancellation.
Do not forget to make a note of your expiration date. You will have access to your account till you reach your expiration date.
Q3. How Do I Get Rid Of HBO On Roku?
You can use the following steps to remove HBO Max on Roku.
1. Press the Home button on your Roku Remote.
2. Select the streaming channels on the Channel Store.
3. Click on HBO Max and press OK on your Roku Remote.
4. Click Remove Channel.
5. Click confirm to remove.
