Eyeson is leading the race when it comes to hosting web conferences and video meetings. From holding extra secure conferences to live to stream, Eyeson offers a multiplicity of features. However, if you’re a beginner and don’t know much about Eyeson, then welcome to the club! Many people are unaware of Eyeson’s exemplary features which we’re going to cover here. Moreover, not only this, but we’re also going to uncover some of the common Eyeson problems and how to solve them.
No matter how much effort web developers put in while developing a platform as popular as Zoom, Google Meet, or Eyeson, some loopholes still remain and that’s when we come into the picture. Eyeson does not have multiple but bare minimum problems that are faced by many users. However, you should know that these aren’t irresolvable.
Some common problems faced while using Eyeson are black screen, video, and audio problems, Youtube live streaming problems and the sort. To tackle such issues, you have to make certain changes in your device and Eyeson settings. Doing the same will rectify all the problems that you’ve been facing while using the platform.
Let’s take a more detailed look into what Eyeson is and how to solve some of those most common problems faced by users while using the platform.
What Is Eyeson?
Eyeson is a cloud-based video and web conferencing application which ensures communication over a steady internet connection.
The varying features provided by this application makes it one of the most widely used applications by small business owners. You can add multiple and unlimited participants to join the ongoing streaming by sharing the “QuickJoin Link”. Additionally, you can video call up to 9 people with the Eyeson mobile app.
One can have a video meeting directly from their Slack channel, Dropbox, Zendesk, and the sort to kickstart a web conference on Eyeson. Moreover, one can also live stream directly from Eyeson on Youtube and Facebook. If you are fed up with your boring background during online meetings then good news for you! You can even change the background while video conferencing on Eyeson.
Some great and well-appreciated features of Eyeson are mentioned below.
- Third-Party Integrations
- Contact Management
- Mobile Access
- Call Recording
- Communication Management
- Live Chat
- Live Streaming
Common Eyeson Problems And How To Solve Them?
Eyeson is an easy-to-use application and there’s no denying in the fact that billions of people use it on a regular basis. However, people still encounter some common problems with the Eyeson application. If you’re one of them, then let’s uncover these common Eyeson problems and how to solve them.
1. Black Screen/White Screen Problem In Eyeson
One of the most common problems faced by users of Eyeson video and web conferencing applications is Balck Screen or White Screen problem. Once you open the app on your device, a black screen or white screen will appear instead of the real application home screen. Once the black screen or white screen appears, the app crashes just a few minutes afterward. If that’s the case with you too, then this is what you need to do.
Solution 1. Check your internet connection. Many times the black screen problem occurs due to poor or unstable internet connection. If your internet is acting up, then turn it off and then turn on your data connection. There are chances that your problem with the black screen will be solved after doing this.
Solution 2. To tackle the black screen or white screen problem on the Eyeson app, another possible thing that you should do is restart the app itself. If your app appears black or white and you can’t see the real home screen of the app, close it down and then, reopen it after a few seconds.
Solution 3. If the second solution doesn’t work, then try to restart your device and open the app again. If there are some problems with your device, then restarting it will close the background apps which might be disrupting the process.
Solution 4. If the problem still prevails, then try to reinstall the app. Reinstalling the app will definitely solve the black screen problem on Eyeson.
2. Audio Problem In Eyeson App
Another most commonly faced problem on Eyeson is the audio problem. If you’re in a video conference and you can’t hear or participants can’t hear you, then you’re facing an audio problem on Eyeson. To tackle this issue, you first have to make sure that your audio isn’t muted.
icon denotes that your audio is muted and thus, you need to click on it to turn on your microphone. If your audio isn’t muted and yet you can’t hear the participants or others can’t hear you, then below are the ways by which you can handle this problem.
Solution 1. If your microphone isn’t muted and your audio is still not working, then there are high chances that the Eyeson platform wasn’t able to recognize your microphone. In order to tackle this issue, follow the below-mentioned steps.
More Options > Device Settings > Microphone > Select your Microphone > Apply
Solution 2. If your audio is still not working after following the above process, then your device audio might be set too low or muted. Check your device’s (laptop or mobile) audio settings and make sure it isn’t muted or set too low.
Solution 3. If the volume settings of your device are perfect, then try to run a quick test to identify the root cause of your “audio not working” problem on Eyeson. To run a quick test on Eyeson so as to rectify the audio problem, follow the below-mentioned steps carefully.
More Options > Help > Quick Test > Start Test
If you are facing audio problems on your Eyeson mobile application, then here’s what you need to do while ensuring your microphone is unmuted.
For Android: From the home screen, locate Settings > Apps & notifications > App permissions > Microphone and then click on Eyeson to grant audio permission to the app.
For iOS: From the Home screen, locate Settings > Privacy > Microphone > Eyeson and then Click on Eyeson to grant audio permission to the app.
3. Video Problem In Eyeson
Video not working on Eyeson? Have you made sure that it isn’t muted? Oh! You did? But then too it still isn’t showing up? Here’s what you need to do! Video not working is another common problem faced by Eyeson users, if you’re one of them, then let’s hook you up with a solution to tackle this commonly faced problem on Eyeson.
Solution 1. To solve the video not working problem of Eyeson, the first thing you should do is run a quick test to find the root cause of your problem. You can do that while you’re video conferencing alone. To do that, here’s what you need to do.
More Options > Help > Quick Test > Start Test
After you start the Quick test, the root cause of your problem will appear which you can rectify in order to solve the problem.
Solution 2. Another thing that you should do is to check if the correct camera is selected in the device settings or not. To do that, follow
More Options > Device Settings > Camera > Select your Camera > Apply
After you hit apply, your device webcam will be set at default for your Eyeson settings, and your “video not working” problem will be solved.
Solution 3. If your video still isn’t working, then make sure you have granted the necessary permissions to Eyeson on your device settings. Grant permission to Eyeson to access your device camera and once you do that, the video will start working in a matter of seconds.
4. Screen Sharing Problem On Eyeson
Screen sharing on Eyeson is a piece of cake. However, many users who have updated their Mac to Catalina have reported the issue of screen sharing in the newer version. If you’re one of them, then here’s what you need to do.
Solution 1: To solve the problem of screen sharing via Mac’s latest OS Catalina, you just have to follow a few important steps. Follow the below-mentioned steps to make the necessary changes in your Mac settings and voila, your problem will be solved in a matter of seconds.
Home Screen > Apple Logo > System Preferences > Security & Privacy > Privacy > Screen recording > Check Google Chrome or any other browser on which you use the Eyeson application.
5. Youtube Live Stream Problems
Another common problem faced by users in Eyeson is with YouTube live streaming. If you’re one of them, then you should know that it is a quite frequent and recurring problem as Eyeson can not overlook the whole live streaming process on Youtube. The most common errors that occur while Youtube live streaming via Eyeson are
- Youtube account not activated for live streaming
- Live stream blocked by another session
If you are facing the same issue, then here’s what you need to do.
Solution: To solve the Youtube live streaming problem via Eyeson, you have to make sure that you have activated the live stream on your Youtube account settings. Moreover, you should also ensure that no other live stream is ongoing while you’re planning an Eyeson Youtube live stream.
Eyeson is a secure platform where you can conduct numerous video meetings with multiple participants. This application is a one-stop destination when it comes to hosting webinars and web conferences. You can live stream, screen share, and do so much more than just hosting a video meeting on Eyeson.
If you are new to Eyeson, then it’s better to get acquainted with the common problems that users face while using Eyeson. Problems like black screen, video or audio problems, screen sharing, and Youtube live stream are some of the most common problems faced by users these days. However, you shouldn’t be afraid of such problems as some minor changes in your device and Eyeson settings can make these issues disappear in a matter of seconds.
Follow all the necessary solutions mentioned and your Eyeson problems will surely disappear in thin air.
Frequently Asked Questions
Q. How To Re-enter Deleted Email As Host List On Eyeson?
If you accidentally deleted yourself from the host list on Eyeson, here’s what you need to do to re-enter your email address in the host list.
Step 1: Open your browser and proceed to https://accounts.eyeson.team/licenses.
Step 2: Edit your license after logging in to your Eyeson account.
Step 3: Add your email address as a host.
Q. How To Host A Safe Video Meeting On Eyeson?
Want to host an extra secure video meeting on Eyeson? Well! It is very much possible to do the same. Here’s what you need to host an extra secure meeting on Eyeson.
Step 1: Set a meeting room on Eyeson.
Step 2: Click on Settings and click on the “Lock Room” option and click “Apply”.
Step 3: To be extra secure, turn off live streaming, video recording, guest join, etc in the settings and then hit on “Apply”.
Step 4: Start the meeting and share the unique encrypted link with your selected participants.
Featured Image Credits: AppSumo