Social media has become an essential part of our daily lives. It connects us with our loved ones and helps us to be in the race of this fast-forward world. One such trending platform is Threads by Instagram which is gaining popularity day-by-day. Every social media platform is prone to issues and Threads is no different. The most common error faced by the users is “Threads An unknown error occurred” and want to get rid of it.
Meta recently launched its new Threads app, the rival of Twitter, on 6 July 2023. Millions of people had started using the app and had come across many glitches. If you are one of them, then you might have seen that while operating the app suddenly it crashes and displays the message “Threads: An unknown error occurred”. But, why the app is having glitches? Is it possible to fix the error or not?
For the people who are active Twitter users, using the Threads app is just so easy, but they were disappointed after they started facing issues while logging in on Threads. Not only this for some users the app stopped working with the screen displaying “Threads An unknown error occurred”. Whenever any app crashes it gets frustrating for the users and they rush to the internet for seeing what they can do to solve the issue.
What Does Threads An Unknown Error Occurred Mean?
“Threads An unknown error occurred” means that something unexpected has happened with the app and it has stopped working.
While using any app there are chances that any glitch occurs and your app crashes. People using the new Threads app have also faced the same issue and their screen shows the message “Threads: An unknown error occurred”. If you are one of them then you might have thought that why it’s happening? Is it with you only or everyone is facing the same error? Well, worry not this is not only with you, Threads app is crashing for most of the users.
The most common reasons for the “ Threads An unknown error occurred” are:
- Unstable internet connection
- Technical issue in the app
- An issue in the programming of the app
- The app cache is full
- An issue with the device
Knowing only the reasons is not enough if you want the Threads: An unknown error occurred issue to be solved. Try some tricks and see if the error is fixed or not.
How To Fix Threads An Unknown Error Occurred?
To fix Threads An unknown error occurred, you can check your internet connection and switch to a stable network, check if the Threads App server is down, clear the app cache and data, restart your device, update Threads App, and contact Threads app support.
Is your Threads app crashing and you don’t know how to fix the issue? Well, don’t worry here are some easy fixes that you can try.
Fix 1: Check Internet Connection
To use any app a stable internet connection is a must. If you are using WiFi then you can switch to a stable mobile network or vice versa. After this try reloading the app and see if Threads An unknown error occurred is fixed or not. If still you are unable to use the Threads app, then you need to fix your internet connection.
Fix 2: Check Server Status Of Threads App
Another way to fix the Threads An unknown error occurred issue is to check if the Threads server is down. To see the server status of the Threads you can go to downdetector.com and search for the Threads app. If Threads server is down then there is nothing you can do. You just need to wait for Threads technical team to solve the error.
Fix 3: Clear Threads App’s Cache And Data
To clear Threads App’s cache and data, go to mobile settings > Apps > App management > Threads app > Storage usage > Clear data > Clear cache.
If your Threads app is still displaying Threads: An unknown error occurred then you can try to clear the app cache and data. Most of the time, the glitches with any app are due to the junk files of the app that is taking up the storage space of your device. So, in such cases clearing the cache memory and data of that app resolves the issue.
You can follow these steps to clear the Thread app’s cache and data on your Android and iOS devices:
Step 1: Open your mobile’s settings.
Step 2: Scroll down and tap on the Apps option.
Step 3: Now, select the App management option.
Step 4: Search for the Threads app.
Step 5: Tap on the Storage usage option.
Step 6: Now, tap on Clear data and Clear cache options.
Fix 4: Restart The Device
In most of the cases when any app crashes then just restarting the devices troubleshoot the issue. So, its suggested that if your Threads app crashes showing Threads: An unknown error occurred then restart your device and check if the issue is solved.
Fix 5: Update The Threads App
To update the Threads app, go to App Store or Play Store > Search bar > Look for Threads app > Update.
If any of the above fixes don’t resolve your problem, then there may be a case that you are using the old version of the Threads app. If so, then you can try to update the app by the following steps:
Step 1: Open the App Store or Google play store on your iOS or Android devices respectively.
Step 2: Tap on the search bar at the top of the screen and search for the Threads app.
Step 3: If the app is not up to date then you will see the Update option. Tap on it to update the Threads app.
Fix 6: Contact Threads App Support
To contact Threads app support, go to your Threads app profile > Menu icon > Help > Report a problem > Again choose Report a problem >
The reason behind any error in the app can be anything and it’s not necessary that what you are thinking is the right reason. The users don’t know about the algorithm on which the particular app is working. You need not worry if you are not able to decipher the exact reason. The developers team always knows why it is happening and how to resolve it. You can contact the Threads app support team from your friend’s account to fix Threads An unknown error occurred issue.
As you already know that you can create a new account on Threads by connecting it with Instagram, contacting the Threads support desk is the same as Instagram. This is because it is based on an Instagram user base. Here is how you can reach the support team:
Step 1: Open the Threads app and go to your profile by tapping on the profile icon at the bottom right corner of the screen.
Step 2: Now tap on the menu icon in the top right corner to open the settings of the app.
Step 3: Choose the Help option.
Step 4: Next, from the options select Report a problem.
Step 5: Again tap on Report a problem button on the popup window and follow the on-screen instructions.
Step 6: Describe your problem on the form you are seeing. You will see the option to take a screenshot and upload images and videos from your gallery. After completing the form tap on the Send option available at the top right corner of the screen.
After successfully reporting a problem to the Threads team you can wait for the reply from the support team. It can take time, so just sit back and wait for your issue to be solved.
Fix 7: Wait For The Server To Be Up Again
If all of the above ways don’t solve the issue of Threads An unknown error occurred then there is nothing that you can do. Might be the technical team of the app is working on some updates so the server is down. In such a case, you just have to wait for Threads technical team to solve the problem. Once the server is up you can try using the app.
In an era where communication and even getting the latest updates are based on social media platforms, many new apps are launching in the market. If you have used Twitter, then you might know that you can get every single update related to what’s going on in your state, country, and even the world on it before it comes to the news. The new Threads app launched by Mark Zuckerberg is a Twitter killer.
But, nothing in this world is without any fault. So, the same is with the app. It has come to notice that users are seeing Threads An unknown error occurred. For the ones who are facing this error, the wait is over as we have given some fixes which can help them resolve the issue. To get more updates related to the Threads app you can follow Deasilex.