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How To Fix Disney Plus Error Code 39? Detailed Explanation!

How To Fix Disney Plus Error Code 39

Disney plus actually works by streaming TV shows and movies to your devices without any problem most of the time. However, at times things can go wrong, and you may get to face many errors. For instance, there are many users who are facing error code 39 in Disney plus. Do you know how to fix Disney Plus error code 39?

Disney plus error code 39 actually looks generic. When you face the error you will get to see the message “We’re sorry, but we cannot play the video you restored, please try again. If the problem persists contact Disney plus support (Error code 39)”. But this message has a specific meaning also. You will see this error if Disney plus thinks that your device does not have proper permission or a secure connection to play back the contents that are managed by the digital rights.

To fix Disney Plus error code 39, try to reload the video, reboot the device, reinstall the Disney plus app, reset apple TV or android TV to factory settings, remove the in-game capture device, change the HDMI cables or port, log out of Disney Plus on other devices, or try using different streaming devices.

Well, there are many ways by which you can easily fix Disney Plus error code 39 which we have discussed in the below section. All you need to do is scroll down and read about it.

What Is Disney Plus Error Code 39?

Well, before we discuss the fixes that you can try out to solve the error code 39 on Disney plus, lets us learn what is the Disney Pluss error code 39 after all. The error code 39 that you see on Disney Plus is because Disney Plus suspects that your device may not have the permissions that are needed, or may not have a strong internet connection to stream Disney Plus content. The error message that you get is quite generic and it will let you know that the requested video cannot be played. You will also be told that you contact Disney Plus support if the issue still persists.

Related: How To Fix Disney Plus Keeps Changing Language? A Step-Wise Guide!

Why Do You Face Disney Plus Error Code 39?

What Is Disney Plus Error Code 39?

Well, before we discuss about the fixes that you can try out to solve the error code 39 on Disney plus, lets us learn what is the Disney Pluss error code 39 after all.  The error code 39 that you see on Diney Plus is because Disney Pluss suspects that your device may not have the permissions that is needed, or may not have a strong internet connection to stream Disney Plus content. The error message that you get is quite generic and it will let you know that the requested video cannot be played. You will also be told that you contact Disney Plus support if the issue still persists. 

Why Do You Face Disney Plus Error Code 39?

There might be many reasons why you face the Disney Plus error code 39. Below we have mentioned some of the reasons:

It could be because the Disney Plus app fails the copy protection check this may happen if there is an idle period for a long time.

There might be some corrupted data that is being stored in the temp folder.

Moreover, you can face this error code because of any glitch in the Disney Plus app. You will find these glitches on your Apple TV or Android TV.

It could be that you are using the splitter to send the Dinsey Plus content to a projector. Do you know Disney Plus has copyright protection built into the HDMI signal that will pass from the console to the projector? However, if your HDMI cable is not working properly then you can face error code 39.

There might be many reasons why you face the Disney Plus error code 39. Below we have mentioned some of the reasons:

  1. It could be because the Disney Plus app fails the copy protection check this may happen if there is an idle period for a long time.
  2. There might be some corrupted data that is being stored in the temp folder.
  3. Moreover, you can face this error code because of any glitch in the Disney Plus app. You will find these glitches on your Apple TV or Android TV.
  4. It could be that you are using the splitter to send the Dinsey Plus content to a projector. Do you know Disney Plus has copyright protection built into the HDMI signal that will pass from the console to the projector? However, if your HDMI cable is not working properly then you can face error code 39.

After knowing the reasons, let’s now try to fix Disney Plus error code 39 in simple ways.

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How To Fix Disney Plus Error Code 39?

Here we have mentioned a few of the ways that will help you know how to fix Disney Plus error code 39. These fixes will surely help you in resolving your issue. So now, without wasting any more time let’s quickly get started.

Fix 1: Try To Reload The Video

Many times, the streaming service error will be removed after you have reloaded the video. You can try out this method and then see if it works for you or not. If the video does not work or if it stops again after some time then you need to try a different solution.

Fix 2: Reboot Your Device

How To Fix Disney Plus Error Code 39

Corrupted data is often the main reason for Error code 39. You can restart the streaming device, this method of restarting the device will be dependent on the kind of device you use.

  • On your Apple TV, you need to go to the settings option and then click on the system. Then hit the restart button.
  • If you are using android TV then you need to click on the home button and then go to the settings option. Click on the about option and then hit the restart button which you will find in the power menu.

Fix 3: Reinstall The Disney Plus App

Reinstall The Disney Plus App

To know how to fix Disney Plus error code 39, you can try to reinstall the Disney plus app. If you see that there is corrupted data within the Disney plus app which is causing error 39. Then you can reinstall the app. First, just uninstall the app and then you can install it just as you did the first time. In this way, you can be sure that all the related files that might be corrupted are gone for good.

Fix 4: Reset Apple TV Or Android TV To Factory Settings

If you are facing error code 39 on your Apple TV or Android TV you can try resetting the device to factory settings. Here’s what you need to do:

How To Reset Apple TV?

How To Fix Disney Plus Error Code 39

Step 1: Go to the settings option and click on the system section on your Apple TV. Then go to the maintenance section.

Step 2: Go to the reset and confirm by clicking on the reset and update button. Then you have to uninstall the Disney plus app and see if the error code 39 pops up or not.

How To Reset Android TV?

Reset Android Tv

Here’s how you can reset the android TV.

Step 1: Go to the home menu on your Android TV then access the settings option and click on the device.

Step 2: From there you can access the storage & reset menu and factory data & reset option.

Step 3: You will see that the confirmation screen pops up. Choose to erase everything option. Your TV will now restart and then you can install the Disney Plus app again.

Fix 5: Remove The In-Game Capture Device

Remove The In-Game Capture Device

Disney plus and there are many other streaming apps that will put some DRM protection in the place so that you can ensure that their content is not pirated. That is why streaming apps sometimes conflict with in-game capturing devices like legato or even BluRay discs. It is best that you remove all in-game capture devices before starting with the Disney plus app through the gaming console.

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Fix 6: Change The HDMI Cables Or Port

Change The HDMI Cables Or Port

If you are trying to play the Disney plus through a device that uses an HDMI connection then there could be a problem with your cable or HDMI port. You have to troubleshoot both of them to know which one you want to replace. The simplest way by which you can do this is to swap the HDMI cable for one which is HDMI 2.1 compliant. If that does not help plug the cable into a different HDMI port. This is how to fix Disney Plus error code 39.

Fix 7: Log Out Of Disney Plus On Other Devices

How To Fix Disney Plus Error Code 39

Disney Plus will not allow you to log in with many devices. If you are still facing the error code 39, see how many devices are logged in at once. Then log out from your PC, tablet, smartphone, and TV, and then try to use the device to access the Disney plus app.

Fix 8: Try To Use A Different Streaming Device

Try To Use A Different Streaming Device

If you want to know how to fix Disney Plus error code 39 then it could be that there is a problem with the device that you are using to stream Disney plus videos. Try to access the app through another device. Instead of the TV, you can use your smartphone or Xbox one. If you see that one works and the other does not work then you know where the problem is.

You can try to fix Disney Plus error code 39 by trying any of the fixes mentioned above.

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Wrapping Up:

Now after reading this post, you do know how to fix Disney Plus error code 39. These will help you fix the error code 39 on the Disney plus app. If you have any questions, you can reach us in the comment section below.

Frequently Asked Questions

Q. Why Do You Keep Getting Error Code On Disney Plus?

Well, you may be getting the Disney plus errors for many different reasons. It could be that your device is facing compatibility issues. There might be Wi-Fi network issues or support issues with Disney plus with your streaming devices.

Q. How To Fix Network Error On Disney Plus?

There are a few fixes that you can use to fix the network error on Disney plus. You can Run a speed test, and see if the Disney servers are down. Try to turn off the Wi-Fi router and again start it. You can switch to a different browser, clear the browser cookies and cache, and uninstall and install the Disney plus app.

Q. Why Do You Get Error Code 39 On Disney Plus?

If you get error code 39 on Disney plus there could be because of the copy protection check’s failure, temporary data might get corrupted, HDMI splitter, etc.

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